UGVAN • CUSTOMER INFORMATION
Please read the product information and checkout details carefully before ordering from Ugvan.
Using the store
Use the website for lawful purposes and provide accurate order and account information. Keep your login details private and contact support if you notice unauthorised account activity.
Products and natural variation
Check each product description for size, material, contents and care needs. Live plants naturally vary in appearance. Product photographs illustrate the product and may not show the exact plant supplied.
Prices and checkout
Review the displayed currency, product price, shipping, taxes and final payable total before payment. Available payment methods and charges are shown at checkout. Contact support if any detail is unclear.
Order enquiries and availability
Keep your order confirmation for reference. If an item is unavailable or an order detail needs correction, contact support for the available options before assuming fulfilment.
Delivery, returns and cancellations
Read the Shipping & Delivery and Returns, Refunds & Cancellations pages. Confirm any delivery estimate, return deadline or custom-order conditions that have not been specified before purchasing.
Plant care and suitability
Choose plants suited to your space, light and care routine. Keep products away from children or pets where the product presents a hazard and seek reliable plant-specific guidance where needed.
Content and enquiries
Website text, branding and images should not be reused without appropriate permission. Contact Ugvan for product, service, order or policy enquiries.
Store details
The store owner still needs to confirm the legal business name, registered address, customer-care and grievance contact details, and detailed commercial policy periods. This page does not limit mandatory consumer rights.
Need help? Contact Ugvan with your order number and enquiry. Never send passwords, OTPs or full payment card details.
