UGVAN • CUSTOMER INFORMATION
A little planning helps your greens travel well. Please review delivery availability and charges before placing your order.
Delivery availability
Delivery eligibility can depend on your postcode, the item and courier availability. Check the delivery options at checkout or contact Ugvan before ordering, particularly for live plants or large planters.
Shipping charges
Review the shipping amount and final order total at checkout. Any free-shipping offer is subject to the conditions displayed with that offer and the checkout total.
Processing and delivery estimates
A standard dispatch time and delivery range have not yet been confirmed by the store. Please contact Ugvan for an estimate before purchase. Weather, plant readiness, holidays and courier operations can affect delivery.
Address and delivery instructions
Provide a complete address, postcode and reachable phone number. Contact support promptly if an address needs changing. Changes after dispatch depend on the delivery provider and cannot be assumed.
Tracking and delayed deliveries
Check your order emails and account for available updates. If tracking is unavailable or delivery appears delayed, contact support with your order number.
Receiving your plants and products
Open your parcel carefully and inspect the contents on arrival. Photograph the packaging and any damage or incorrect item and contact support promptly. Keep the packaging until support advises next steps.
Before placing an order
Confirm serviceability, expected delivery date, shipping charges and any special handling requirements with support when these are not shown at checkout.
Need help? Contact Ugvan with your order number and enquiry. Never send passwords, OTPs or full payment card details.
